General terms and conditions

The rates are per night, including tax and service.

Tourist tax 1.10 € / day / person.

Our Appart Hotels are non smoking. Failure to comply with this rule will lead to a cleaning fee of 200 €.

We accept pets with an additional daily cost of 10 €.

Check-in: from 15:00
Departure: until 12:00

Free cancellation until 12:00 the day of arrival (12 clock CET). In the case of a no show or late cancellation the first night will be charged.

A cancellation is free of charge* if made before 3:00 PM (CET) on the day before the arrival date. After this time or in case of no-show, a fee equivalent to the cost of the first night will be charged as a compensation.

*For reservations with non-cancellable and non-modifiable conditions, the payment of the full amount is required at the time of booking. In the event of cancellation or no-show, a fee equivalent to the total amount of the stay will be charged as a compensation.

Accepted credit cards: Visa - Eurocard Mastercard - American Express​

The hotel reserves the right to temporarily block, in order to guarantee your booking, a certain amount on your credit card prior your arrival.

Conditions of retraction:

Customers are reminded that, in accordance with article L. 121-21-8 12°of the Consumer Code, they do not have a right of withdrawal as provided for in article L. 121-21 of the Consumer Code. The Terms and Conditions of Sales for the selected price ‘specify the procedures for cancelling and/or modifying the reservation.

Settlement of disputes:

After contacting customer service and in the absence of a satisfactory response or any response within 60 days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows:
Postal referral: MTV – MEDIATION TOURISM TRAVEL, Submission Service, CS 30958, 75383 PARIS CEDEX 08
Online referral: Referral request 
The establishment Villa Diana is a member of the Tourism and Travel Mediation service as a member of the professional union “UMIH,” duly listed on the website www.mtv.travel under the “members” section.